Perham hotel receives top honors at conference [UPDATED]Published 10:30am Monday, January 28, 2013 Updated 12:34pm Monday, January 28, 2013
GrandStay Hospitality, LLC, the franchisor for GrandStay Hotels and Crossings by GrandStay held their 2013 Brand Conference on Jan. 9-10.
At the conference, the Crossings by GrandStay from Perham, MN received two prestigious awards. First, the 2012 Every Guest — Every Time Customer Service award which recognizes consistent high scores in guest surveys and through the brand quality assurance evaluations. Second, the 2012 Crossings by GrandStay Property of the Year award which honors the most outstanding hotel within the brand and recognizes the efforts of the hotel owners, manager and staff for delivering the very best service, cleanliness and accommodations.
“We are extremely proud of the Perham location and all they accomplish each day to make the hotel feel like home to each and every guest that stays there”, said GrandStay Hospitality President, Jon Kennedy. “The dedication to caring service which happens in Perham is what both our brands stand for,” Kennedy said.
The conference theme, A Grand New Day, focused on the brand’s approach to quality, value and its vision for growth. Attendees included Franchise Owners, General Managers and Management Company Representatives along with key Vendor Partners.
Two keynote speakers presented at the conference. Joe Schmit, from KSTP-TV in the Twin Cities, with an address on excellence entitled, “Good Isn’t Good Enough If You Want To Be The Best.”
The second presenter was Bernie Mullen from Encompass Hospitality Group, LLC and UW Stout-School of Hospitality Leadership with an address on “Employee Engagement and Performance.”