120 jobs coming to FergusPublished 11:08am Tuesday, July 23, 2013
More than 120 new job opportunities, in the form of at-home phone representatives, will come to the area this fall.
Doherty Staffing Solutions, an employment agency headquartered in Minneapolis, will train and hire 120 representatives from within a one-hour radius of Alexandria to handle inbound customer service calls for its client Bluestem Brands, Inc., a company which owns online shopping catalogs Fingerhut and Gettington. It was up to Doherty to choose the location within Minnesota.
“We knew that this market was strong for employment,” said Eric Berg, director of customer contact solutions for Doherty. “It was a pretty easy decision to focus some energy here.”
It’s a pilot program of temporary positions that will last through January, according to Berg. Doherty will look to hire 20 people Aug. 12, 20 people Sept. 9, 40 people Oct. 14 and 40 people Nov. 4.
Fergus Falls has had telecommunication companies in the past, but that was mostly for telemarketing, according to Harold Stanislawski, executive director for the Economic Improvement Commission. Now this opportunity expands to customer service positions, not to mention that working from home will be a be draw for jobseekers in town, Stanislawski said.
“Fergus Falls has been preparing itself as a telework community for quite some time,” Stanislawski said. “This will give people an opportunity to work from their homes if they so desire.”
Doherty is looking for potential employees with strong communication skills, a passion for helping people and for customer service. In addition, candidates need to have a workspace in their homes, a landline telephone, must by at least 18 years old with either a high school diploma or a GED, must pass a criminal background check, go through the company’s screening process, and five megabits-per-second Internet speed.
Changing technology over the past five years has helped the telecommunication business become more successful, with an ability to manage that’s “dramatically better,” Berg said. A supervisor can see everything a representative is doing just by sitting at his or her own computer.
Employees would go through four weeks of paid training at the Doherty Alexandria office. Then they’ll take their materials, like computer, phone, headset, etc., and install them at their home (which they’ll be trained on) before beginning work.
Those interested in one of the at-home agent positions should contact a Doherty representative at 320-763-3121 or apply online at www.dohertystaffing.com